This qualification forms part of a suite of qualifications designed to develop the skills of learners that are interested in entering or are already in a customer service or sales related position. They have a simple delivery process for learners, centres and employers, making them a very appealing qualification for any centre to offer.

There are two categories of qualification:-

Generic Qualifications
Customer Service, Selling and Conflict Handling.

Hospitality Specific Qualifications
Customer Service and Selling.

They include:-


 

        8412 International Introductory Award in Hospitality Customer Service

        8413 International Introductory Award in Hospitality Selling

        8414 International Introductory Award in Conflict Handling

        8415 International Introductory Award in Customer Service

        8416 International Introductory Award in Selling

Related Documents

International Introductory Award in Conflict Handling - Delegate Workbook (0.27 mb)

International Introductory Award in Conflict Handling - Tutor Notes (0.35 mb)

International Introductory Award in Conflict Handling leaflet (0.32 mb)

International Introductory Award in Conflict Handling Slides (1.45 mb)

International Introductory Award in Conflict Handling Syllabus (0.05 mb)