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In a nutshell
Need a fast, effective introduction to customer service or looking to take your skills to the next level? The Awards in Customer Service are for you. You'll learn how to better meet your customers' needs - a skill that can lead to a better experience for your customers and improved career prospects for yourself.
This qualification is suitable for anyone who wants to improve their customer service skills - no matter what industry you're working in. There are levels to suit anyone, whether you're looking for your first job or already have some experience in customer service.
A City & Guilds qualification is proof that you have the right skills to do your job well - which is why so many employers look for people who have one. You can be confident your qualification is well respected within your industry.
City & Guilds qualifications are engaging and rewarding, and can lead to a whole range of fulfilling careers - including many of the UK's happiest professions.
... if you're taking these qualifications
What sorts of things do they cover?
The Award in Customer Service is designed to support people seeking employment or to develop those already working.They are single unit qualifications and complement our existing suite of Business and IT single subjects.
Each level covers the principles of Customer Service.
How will I learn and be assessed?
How you learn depends on your training provider. You might learn in a group setting through discussions, or you might learn through a simulated work environment. You'll be assessed through written assignments.
Which level is right for me?
The qualifications are designed to give you as part of an induction to Customer Service.
How long do they take?
The Awards in Customer Service usually takes:
This is a rough guide - each centre decides its own timescales and you can often learn at your own pace.
What jobs could they lead to?
Customer service skills are in demand and can help you find work in almost any industry or job role - from a call centre to a hair salon to a bank.
If you work as a freelancer or contractor, customer service skills can help you build up business through satisfied customers.
After completing your Award in Customer Service you can develop your skills and knowledge with:
How would we deliver and assess them?
Download the qualification handbook for all the requirements for assessment and delivery.
What resources do we need?
You will need:
How can we get approval to offer them?
New to City & Guilds?
Already a centre?
Are there any learner eligibility requirements?
There are no eligibility requirements.
Do these qualifications replace any others?