商用资格

Business Support skills 商用资格

We offer professional qualifications in developing skills to support a wide range of businesses. These are short qualifications and are well known for their flexibility and practical assessment. They include qualifications in:

       Administration

       Business Studies

       Customer service

       English language

       Finance and accounting

       Spreadsheet processing and Chinese Spreadsheet processing

       Visual presentations

       Word processing and Chinese Word processing

Our Diplomas in Business Skills and Finance and Accounting are available at Levels 1-3. These demonstrate to employers that learners have achieved a range of skills required for modern business. The Diplomas are awarded when the required combination of qualifications have been achieved.

Subject areas
 

       Diploma in Business Support Skills
       Customer Service
       Administration
       International English Qualifications (IEQs)
       Finance and Accounting
       Using IT

Diplomas in Business Support Skills

Our Diplomas in Business Skills and Finance and Accounting are available at Levels 1-3. These demonstrate to employers that learners have achieved a range of skills required for modern business. The Diplomas are awarded when the required combination of qualifications have been achieved.
 

Qualifications
	Level	No.	Last reg.
IVQ in Business Skills	1-3	8891
IVQ in Finance and Accounting	1-3	8892

Administration
Qualifications relating to administration within a range of business environments including administrative assistants to operational managers, covering subjects from handling mail to developing company-wide administrative systems
 

Qualifications
	Level	No.	Last reg.
IVQ in Business Skills	1-3	8891
Award in Business Finance	Entry 1	8990	31/12/2012
Award in Business Studies	1,2	8994	31/08/2013
Certificate in Keyboarding		8964
Award in Office Procedures		8993	31/07/2012
Certificate in Shorthand Speed 50-120 WPM	1,2	8980
Certificate in Text Production Skills		8971

Finance and Accounting

The finance sector is very diverse.  It includes everything from banks, stock exchanges, insurers and money lenders.  Employment prospects range from banking and financial services to investment operations.

The accountancy sector is continually going through changes which impact on accounting practices such as the reliance on information technology.  As a result of this individuals need to be trained in the latest practices to keep up with an ever changing industry.

Qualifications
	Level	No.	Last reg.
IVQ in Finance and Accounting	1-3	8892
Book-keeping and Accounts	1, 2, 3	8991
Award in Business Finance	Entry 1	8990	31/08/2013
Computerised Accounts	1, 2, 3	8989

Using IT
For total beginners and experts alike, improve your computer skills with these globally recognised qualifications.
 

Qualifications
	Level	No.	Last reg.
Certificate, Diploma and Advanced Diploma for IT Users	1, 2, 3	7267-01, 02, 03	31/08/2013
ITQ - Award/Certificate/Diploma for IT Users	1-3	7574
Practical Data Processing	1,2	8966
Desktop Publishing	1,2	8983
Using e-mail and the internet	1,2	8982
Spreadsheet Processing Techniques		8970
Visual Presentations	2	8974
Word Processing Techniques	1-3	8975
Keyboarding		8964
Chinese Word Processing 中文字处理	1-2	8978
Chinese Spreadsheet Processing 中文电子表格处理	1-2	8977
Chinese Inputting Speed Test 中文输入速度		8976

Customer Service

The demand for Customer Service exists in all sectors of commercial, public and not-for profit organisations.  The diversity of customer service job roles within these organisations, the generic 'all sector' nature of customer service standards and the research carried out by the Institute of Customer Service has indicated that in the UK alone at least 3 million individuals are involved in this area of work.

Customer Service operates in an environment which spans a wide range of occupations and functions.  A qualification in customer service may be the first step to opening the door to a wide range of career opportunities.
 

Qualifications			1
	Level	No.	Last reg.
International Introductory Award in Conflict Handling	1	8414
Awards in Customer Service	1, 2, 3	8992	31/12/2012
International Introductory Award in Customer Service	1	8415
International Introductory Award in Selling	1	8416

顾客服务、冲突处理及销售系列（中文资格）

资格	级别	资格编号
餐饮及款待业顾客服务	1	8412-72
餐饮及款待业销售	1	8413-73
冲突处理	1	8414-74
服务业顾客服务	1	8415-75
销售	1	8416-76

目标

上述资格属入门水平，有助学员掌握客户服务及销售行业所须之知识及技能.

通用资历

客户服务、销售及冲突处理.

酒店业专用资历

餐饮及款待业客户服务及销售

考核模式

笔试



International English Qualifications (IEQs)

City & Guilds International English Qualifications (IEQs) are a comprehensive range of quality English language awards designed for those who need a passport to work, study and travel around the globe. They are recognised by employers, educational institutions and professional bodies worldwide.

Our IEQs offer maximum flexibility and give training providers the opportunity to design their learners' progression towards language and communication proficiency in the skills and areas that they need. In
order to promote transparency and ease of comparability between the levels they are mapped to the Common European Framework.

Learners can choose from our three suites of IEQs:

General English
International ESOL (CEFR A1-C2)
International Spoken ESOL (CEFR A1-C2)

Young Learners English
English for Young Learners (CEFR A1 and A2)
Spoken English for Young Learners (CEFR A1 and A2)

Business English
English for Business Communications (CEFR B2-C2)
Spoken English Test for Business (CEFR A1-C2)
English for Office Skills (CEFR B2 and C1)

We also offer an International ESOL Diploma (CEFR A1-C2) that is designed to benefit people of all abilities, introducing learners to all four language skills; reading, writing, speaking and listening.
 

Qualifications
	Level	No.	Last reg.
International ESOL	1, 2, 3	8984	31/08/2015
International Spoken ESOL	1, 2, 3	8985	31/08/2015
International ESOL Diploma	1, 2, 3	9992
English for Business Communications	1, 2, 3	8959
Spoken English Test for Business	1, 2, 3	8981
English for Office Skills	1,2	8960
ESOL for Young Learners	Entry 1, 2	8962
Spoken ESOL for Young Learners	Entry 1, 2	8969
ACE (Access Certificate in ELT)	1	9575