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商用资格


Business Support skills 商用资格

We offer professional qualifications in developing skills to support a wide range of businesses. These are short qualifications and are well known for their flexibility and practical assessment. They include qualifications in:

       Administration

       Business Studies

       Customer service

       English language

       Finance and accounting

       Spreadsheet processing and Chinese Spreadsheet processing

       Visual presentations

       Word processing and Chinese Word processing

Our Diplomas in Business Skills and Finance and Accounting are available at Levels 1-3. These demonstrate to employers that learners have achieved a range of skills required for modern business. The Diplomas are awarded when the required combination of qualifications have been achieved.

Subject areas
 

       Diploma in Business Support Skills
       Customer Service
       Administration
       International English Qualifications (IEQs)
       Finance and Accounting
       Using IT

Diplomas in Business Support Skills

Our Diplomas in Business Skills and Finance and Accounting are available at Levels 1-3. These demonstrate to employers that learners have achieved a range of skills required for modern business. The Diplomas are awarded when the required combination of qualifications have been achieved.
 

Qualifications      
  Level No. Last reg.
IVQ in Business Skills 1-3 8891  
IVQ in Finance and Accounting 1-3 8892  
       


Administration
Qualifications relating to administration within a range of business environments including administrative assistants to operational managers, covering subjects from handling mail to developing company-wide administrative systems
 

Qualifications      
  Level No. Last reg.
IVQ in Business Skills 1-3 8891  
Award in Business Finance Entry 1 8990 31/12/2012
Award in Business Studies 1,2 8994 31/08/2013
Certificate in Keyboarding   8964  
Award in Office Procedures   8993 31/07/2012
Certificate in Shorthand Speed 50-120 WPM 1,2 8980  
Certificate in Text Production Skills   8971  


Finance and Accounting

The finance sector is very diverse.  It includes everything from banks, stock exchanges, insurers and money lenders.  Employment prospects range from banking and financial services to investment operations.

The accountancy sector is continually going through changes which impact on accounting practices such as the reliance on information technology.  As a result of this individuals need to be trained in the latest practices to keep up with an ever changing industry.



Qualifications      
  Level No. Last reg.
IVQ in Finance and Accounting 1-3 8892  
Book-keeping and Accounts 1, 2, 3 8991  
Award in Business Finance Entry 1 8990 31/08/2013
Computerised Accounts 1, 2, 3 8989  


Using IT
For total beginners and experts alike, improve your computer skills with these globally recognised qualifications.
 

 

Qualifications      
  Level No. Last reg.
Certificate, Diploma and Advanced Diploma for IT Users 1, 2, 3 7267-01, 02, 03 31/08/2013
ITQ - Award/Certificate/Diploma for IT Users 1-3 7574  
Practical Data Processing 1,2 8966  
Desktop Publishing 1,2 8983  
Using e-mail and the internet 1,2 8982  
Spreadsheet Processing Techniques   8970  
Visual Presentations 2 8974  
Word Processing Techniques 1-3 8975  
Keyboarding   8964  
Chinese Word Processing 中文字处理 1-2 8978  
Chinese Spreadsheet Processing 中文电子表格处理 1-2 8977  
Chinese Inputting Speed Test 中文输入速度   8976


Customer Service

The demand for Customer Service exists in all sectors of commercial, public and not-for profit organisations.  The diversity of customer service job roles within these organisations, the generic 'all sector' nature of customer service standards and the research carried out by the Institute of Customer Service has indicated that in the UK alone at least 3 million individuals are involved in this area of work.

Customer Service operates in an environment which spans a wide range of occupations and functions.  A qualification in customer service may be the first step to opening the door to a wide range of career opportunities.
 

Qualifications         1    
  Level No. Last reg.
International Introductory Award in Conflict Handling 1 8414  
Awards in Customer Service 1, 2, 3 8992 31/12/2012
International Introductory Award in Customer Service 1 8415  
International Introductory Award in Selling 1 8416  


顾客服务、冲突处理及销售系列(中文资格)

资格 级别 资格编号
餐饮及款待业顾客服务 1 8412-72
餐饮及款待业销售 1 8413-73
冲突处 1 8414-74
服务业顾客服务 1 8415-75
销售 1 8416-76


目标

上述资格属入门水平,有助学员掌握客户服务及销售行业所须之知识及技能.

通用资历

客户服务、销售及冲突处理.

酒店业专用资历

餐饮及款待业客户服务及销售

考核模式

笔试



International English Qualifications (IEQs)

City & Guilds International English Qualifications (IEQs) are a comprehensive range of quality English language awards designed for those who need a passport to work, study and travel around the globe. They are recognised by employers, educational institutions and professional bodies worldwide.

Our IEQs offer maximum flexibility and give training providers the opportunity to design their learners' progression towards language and communication proficiency in the skills and areas that they need. In
order to promote transparency and ease of comparability between the levels they are mapped to the Common European Framework.

Learners can choose from our three suites of IEQs:

General English
International ESOL (CEFR A1-C2)
International Spoken ESOL (CEFR A1-C2)

Young Learners English
English for Young Learners (CEFR A1 and A2)
Spoken English for Young Learners (CEFR A1 and A2)

Business English
English for Business Communications (CEFR B2-C2)
Spoken English Test for Business (CEFR A1-C2)
English for Office Skills (CEFR B2 and C1)

We also offer an International ESOL Diploma (CEFR A1-C2) that is designed to benefit people of all abilities, introducing learners to all four language skills; reading, writing, speaking and listening.
 

Qualifications      
  Level No. Last reg.
International ESOL 1, 2, 3 8984 31/08/2015
International Spoken ESOL 1, 2, 3 8985 31/08/2015
International ESOL Diploma 1, 2, 3 9992  
English for Business Communications 1, 2, 3 8959  
Spoken English Test for Business 1, 2, 3 8981  
English for Office Skills 1,2 8960  
ESOL for Young Learners Entry 1, 2 8962  
Spoken ESOL for Young Learners Entry 1, 2 8969  
ACE (Access Certificate in ELT) 1 9575  


 


 


 

 

国际职业资格

International Vocational Qualifications 国际职业资格

国际职业资格(IVQ)以英国职业资格为蓝本,特别设计成适用于在英国以外地区使用的国际通用版本。国际职业资历助学员掌握职业知识及实际工作技能,透过理论测试(多项选择题或笔试)考核学员之知识水平,并以习作及表现观察之形式评核学员的专业技能。

所有资格均着重理论和实践,确保学员在毕业后可直接投身实际工作环境,或取得更大的晋升机会。

职业资格(中文资格)

国际咖啡调配师技巧(7102-62)
专业培训及评审 (8106)
商品零售 (8121)
建筑业 (8161)
美发资格系列 (8122 / 8123)
化妆及美甲资格系列 (8171 / 7601/ 8170 / 3027)
电信系统(8273)
餐饮及款待系列(8705 / 8706/ 8707/ 8708)
国际旅游  (8867)
机动车工程 (8905)

International Vocational Qualifications (English Version)

Agriculture
Automotive Engineering
Business, IT and Employability Skills
Construction
Creative and Media
Education
Health Care
Professional Bartending (7106)
Security
Service
Leadership and Management


 

ILM 领导及管理学会

ILM 领导及管理资格

开启管理新视野,提升你的管理能力


ILM 领导及管理学会(The Institute of Leadership and Management)是英国具领导地位的领导学和管理学资格颁授机构,专门为积极发展才能的管理人员提供专业会员资格。

ILM拥有超过二万名会员,透过向会员提供认证、领导及管理学的专业信息及会员间的人脉网络,协助各领袖及管理人员发展他们的专业技能。不论是哪一层的管理人员都可加入ILM,以获得所需支持,从而在工作中达致有效管理。

ILM 领导及管理学会的资格

在英国,每年有超过七万五千人透过ILM核准考试中心,考取领导学和管理学的资格。ILM资格与英国国家资历架构(NQF)体系一致,适合各种的发展需要,从管理学原理、第二级的团队领导培训,至高级管理人员的管理学行政文凭,ILM皆有提供。ILM在全英国有二千家考试中心,方便学员及会员无论身在何地,都可找到帮助自己个人和专业发展的培训机构。

如欲成为ILM 领导及管理学会的会员,可浏览ILM 网页:www.i-l-m.com 或与City & Guilds 香港分部联络。

资格简介

ILM管理学原理 (2508C)
The Foundation Award in Management Principles (2508)




ILM 雇主个案分享

 

Airbus

 


British Gas

 


 

© City & Guilds 2012